Refund policy

Last updated: August 1, 2026

This policy applies to purchases made through www.petartistco.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return authorization and address

To start a return, contact PET ARTIST customer service at petartist_official@outlook.com and obtain return authorization before shipping. Do not send any item before receiving authorization and return instructions. Approved U.S. returns must be sent only to our Authorized U.S. Return Facility: 4611 Littlejohn St, Baldwin Park, CA 91706, United States. Items sent back without prior authorization will not be accepted.

Return shipping costs

For change-of-mind returns, incorrect size or color selections, or other returns not caused by a defective, damaged, or incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If we provide a prepaid return label for a non-quality return, the label cost will be deducted from the refund.

If an item is defective, damaged, or incorrect, PET ARTIST will cover the return shipping cost or provide an appropriate replacement or refund after we verify the issue.

Restocking fees

We do not charge restocking fees.

Damages and issues

Please inspect your order upon delivery and contact us promptly if the item is defective, damaged, or incorrect. Include your order number and clear photos so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom, personalized, and made-to-order products cannot be returned for change of mind once production has started because they are produced specifically for you. This does not limit remedies for defective, damaged, or incorrect items. We also do not accept returns on items explicitly marked Final Sale or on gift cards. Using a promotional discount code, including Welcome20, does not by itself make an otherwise eligible item Final Sale. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the eligible item you have and, once the return is accepted, place a separate order for the replacement.

European Union cooling-off period

If merchandise is shipped into the European Union, applicable consumer law may provide a 14-day cooling-off right, subject to legally permitted exceptions such as custom or personalized goods. Eligible returned items must be in the same condition as received, unworn or unused, with tags, in the original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund is approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed since we approved your return, contact petartist_official@outlook.com.