Free U.S. Shipping
U.S. orders of $69.99 or more qualify for free standard shipping.
Shipping Policy
Order Processing
- In-stock items are normally prepared within 1-3 business days.
- Custom-printed or made-to-order items are normally prepared within 5-10 business days.
Estimated Order-to-Delivery Time
The estimates below are measured from the date the order is placed and include normal processing and transit time.
| Destination | In-stock items | Custom or made-to-order items |
|---|---|---|
| Japan | 5-10 business days | 9-17 business days |
| United States | 7-15 business days | 12-22 business days |
| Australia | 7-15 business days | 12-22 business days |
| Canada | 8-17 business days | 13-24 business days |
| United Kingdom | 8-17 business days | 13-24 business days |
Business days exclude weekends and public holidays. Delivery dates are estimates and may be affected by carrier delays, customs processing, severe weather, or other events outside our control.
Shipping Rates and Checkout Estimates
- For the United States, Canada, Australia, and Japan, standard shipping is USD 9.99. Orders of USD 69.99 or more qualify for free shipping.
- For the United Kingdom, standard shipping is GBP 20.00. Orders of GBP 69.99 or more qualify for free shipping.
- Because one shipping profile covers both in-stock and made-to-order products, checkout displays a conservative order-to-delivery range for all products: Japan 5-18 business days; United States and Australia 7-22 business days; Canada and the United Kingdom 8-24 business days.
- The exact rate and estimated delivery dates shown at checkout apply to your order.
Tracking
Once your order ships, we will send a confirmation email with tracking information. If you have not received tracking information within the normal processing period, contact petartist_official@outlook.com.
Customs and Duties
International shipments may be subject to customs duties, import taxes, or fees charged by the destination country. Unless stated otherwise at checkout, these charges are the buyer's responsibility. We are not responsible for customs clearance delays.
Lost or Damaged Packages
If a package is lost or arrives damaged, contact us within 7 days of the expected delivery date and include the order number and photos when applicable. We will work with you on an appropriate resolution.
